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Terms & Conditions

Effective May 4, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Matador platform, websites, APIs, mobile applications, and related services (collectively, the “Service”) provided by Matador Solutions (“Matador,” “we,” “us,” or “our”). By creating an account, accessing the Service, or clicking “I agree,” you accept these Terms on behalf of yourself and the organization you represent.

1. Eligibility & Accounts

You must be at least 18 years old and authorized to bind your organization to these Terms. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at support@matador.solutions if you suspect unauthorized access.

2. Subscriptions & Billing

Paid plans are billed in advance on the cadence selected at checkout (typically annual). Fees are non-refundable except where required by law. We may adjust pricing with at least 30 days’ notice prior to your next renewal. If your account balance for shared API credits is exhausted, agent execution may be paused until you top up or connect your own provider keys.

3. Acceptable Use

You agree not to:

  • Use the Service to violate any law or third-party right;
  • Send unsolicited communications, spam, or content that is harassing, defamatory, or deceptive;
  • Reverse engineer, scrape, or interfere with the Service’s infrastructure or security;
  • Upload malware, attempt to access another tenant’s data, or bypass rate limits and access controls;
  • Use Matador’s AI features to generate content that infringes intellectual property, depicts illegal acts, or impersonates another person without consent.

4. Customer Data & AI Outputs

You retain ownership of the data you submit to the Service (“Customer Data”). You grant Matador a worldwide, non-exclusive license to host, process, and display Customer Data solely to operate, secure, and improve the Service for you. AI-generated outputs are provided to assist your decision-making and may contain inaccuracies; you are responsible for reviewing them before relying on them for legal, financial, or operational decisions.

We do not use your Customer Data to train foundation models. Where Matador relies on third-party AI providers (such as Anthropic), Customer Data is sent to those providers under their respective enterprise terms.

5. Third-Party Integrations

The Service may integrate with services you authorize, including Google Workspace, Clerk, Supabase, GoHighLevel, Slack, Meta, QuickBooks, Twilio, and others. Your use of those services is governed by their own terms. Matador is not responsible for the availability, security, or content of third-party services.

6. Multi-Tenant & Agency Relationships

If your account is provisioned by an agency tenant, that agency may have administrative access to data within your sub-account, including the ability to apply blueprints, push templates, and configure routes. You are responsible for understanding and agreeing to your relationship with any agency that grants you access.

7. Confidentiality

Each party will protect the other’s confidential information using at least the same care it uses to protect its own and will not disclose such information except as needed to perform under these Terms or as required by law.

8. Intellectual Property

The Service, including its software, designs, and trademarks, is owned by Matador or its licensors. We grant you a limited, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted by implication.

9. Suspension & Termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to Matador or other customers. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Upon termination, your access will end and we will delete or return your Customer Data per Section 5 of our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MATADOR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI OUTPUTS, VALUATIONS, AND FINANCIAL PROJECTIONS ARE INFORMATIONAL ONLY AND DO NOT CONSTITUTE LEGAL, TAX, OR INVESTMENT ADVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO MATADOR FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend and indemnify Matador against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware, except either party may seek injunctive relief in any court of competent jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Contact us at legal@matador.solutions.

Terms & Conditions — Matador